Service level agreement directed to suppliers of materials and services of the petrochemical sector: a criteria analysis

Karla Moreira Finn; Fabiano de Lima Nunes; Cristine Hermann Nodari; Jefferson Dobner Sordi

doi:10.5585/riae.v19i4.16847

Autores/as

Karla Moreira Finn Feevale University – FEEVALE http://orcid.org/0000-0002-8428-9686
Fabiano de Lima Nunes Feevale University – FEEVALE http://orcid.org/0000-0001-5384-3720
Cristine Hermann Nodari Feevale University – FEEVALE. http://orcid.org/0000-0003-0397-337X
Jefferson Dobner Sordi Feevale University – FEEVALE http://orcid.org/0000-0001-5807-3796

DOI:

https://doi.org/10.5585/riae.v19i4.16847

Palabras clave:

Acuerdo de nivel de servicio, Modelado de ecuaciones estructurales, Gestión de la cadena de suministro, Criterios competitivos.

Resumen

Objetivo: Esta investigación tiene como objetivo sugerir un modelo conceptual para la formulación de acuerdo de nivel de servicio, dirigido a proveedores de materiales y servicios del sector petroquímico.
Metodología: Se trata de una investigación descriptiva cuyo método de análisis se realizó mediante el modelado de ecuaciones estructurales, y los datos provienen de una encuesta a 104 colaboradores de la cadena de suministro del sector petroquímico en el estado de Rio Grande do Sul, Brasil.
Originalidad: Al considerar la realidad del Centro Petroquímico Sur, es posible comprender los hallazgos de esta investigación para la elaboración de niveles de servicio de acuerdo a criterios competitivos que se tornan fundamentales para el proceso de gestión y estrategia de competitividad en la búsqueda de proveedores mediante la selección de los criterios que debe analizarse al establecer un nuevo socio.
Resultados principales: Todos los constructos sugeridos en esta investigación tuvieron un impacto del 73% en el constructo de gestión de la cadena de suministro con un acuerdo de nivel de servicio. La construcción de entrega, calidad y nivel de servicio presentó la carga más alta obtenida, seguida por la construcción de calidad y flexibilidad y finalmente la construcción de costos.
Contribuciones teóricas: Las cadenas de suministro juegan un papel importante en el logro de los objetivos de la empresa. Su misión es advertir las necesidades competitivas de productos y servicios haciéndose responsable de la entrega en el momento adecuado, los costos, la calidad y otros elementos de la estrategia de operaciones. De acuerdo con el modelo sugerido, todas las estructuras que engloban los criterios competitivos impactaron positivamente la gestión de la cadena de suministro y el acuerdo de nivel de servicio, ampliando el debate académico en el desarrollo de la ventaja competitiva.

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Biografía del autor/a

Karla Moreira Finn, Feevale University – FEEVALE

Especialista, Feevale University – FEEVALE

Fabiano de Lima Nunes, Feevale University – FEEVALE

Mestre, Feevale University – FEEVALE

Cristine Hermann Nodari, Feevale University – FEEVALE.

Doutora, Feevale University – FEEVALE.

Jefferson Dobner Sordi, Feevale University – FEEVALE

Doutor, Feevale University – FEEVALE

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