Performance Evaluation on Sanitation Companies: Building a Relevant Bibliographical Portfolio to the Topic

Abstract

Given the importance of sanitation to society, and the need for its universalization, it is imperative that companies to guide their management on solid pillars and that they reach their social and economic goals. For decision-making translates into effective results, it is necessary to use techniques such as performance evaluation to understand the performance of management and create improvement actions. In this sense, this research aims to seek information into the scientific literature on the topic of performance evaluation on sanitation companies. To meet this goal, the instrument of intervention ProKnow-C (Knowledge Process Development - Constructivist) was used to identify 14 articles that are scientifically recognized and aligned with the research topic. In these articles and references a bibliometric analysis was performed, which permitted to identify the most prominent articles, journals, authors, keywords and impact factor, providing to researchers knowledge for further research on the topic.