O que é transformação digital no Marketing? Uma análise bibliométrica e cienciométrica de um tema em evolução

Autores

DOI:

https://doi.org/10.5585/remark.v22i4.23979

Palavras-chave:

Transformação digital, Marketing, Bibliometria, Cienciometria, Estado da arte

Resumo

Objetivo: Destacar as principais tendências emergentes e a estrutura intelectual e social do autor, entre outros indicadores sobre a transformação digital em marketing

 Método: Trata-se de um trabalho bibliométrico e cienciométrico.

Originalidade/Relevância: Este trabalho compila pesquisas anteriores sobre transformação digital e como ela tem sido utilizada em marketing, acessando temas emergentes e lacunas não abordadas em estudos anteriores, sendo uma referência valiosa para pesquisadores que pretendem contribuir com esta área de pesquisa.

 Resultados: Este trabalho mostra tendências emergentes nas práticas de marketing considerando a transformação digital, os documentos, autores, periódicos e organizações mais produtivos/influentes, palavras-chave mais utilizadas, padrões de autoria e potenciais áreas de pesquisa relacionadas com práticas de Transformação Digital em marketing.

Contribuições teóricas/metodológicas: Este estudo contribui para a compreensão geral da estrutura de conhecimento do D.T. em marketing com base em análises quantitativas e gráficas de mapeamento do conhecimento, implicando no crescente engajamento do D.T. em marketing e sugestões para pesquisas futuras.

Downloads

Não há dados estatísticos.

Biografia do Autor

Aleixo Fernandes, Universidade nove de Julho – UNINOVE

Doutor

 

Marcelo L. D. S. Gabriel, Escola Superior de Propaganda e Marketing -ESPM

Doutor 

Referências

Abbu, H. R., & Gopalakrishna, P. (2021). Synergistic effects of market orientation implementation and internalization on firm performance: Direct marketing service provider industry. Journal of Business Research, 125, 851–863. https://doi.org/10.1016/j.jbusres.2019.06.004

Acquisti, A., Taylor, C., & Wagman, L. (2016). The Economics of Privacy. Journal of Economic Literature, 54(2), 442–492. https://doi.org/10.1257/jel.54.2.442

Ahmi, A. (2022). Bibliometric Analysis using R for Non-Coders: A practical handbook in conducting bibliometric analysis studies using Biblioshiny for Bibliometrix R package. Preprint Edition. https://books.google.com.br/books?id=kPhiEAAAQBAJ

Aria, M., & Cuccurullo, C. (2017). bibliometrix : An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975. https://doi.org/10.1016/j.joi.2017.08.007

Aria, M., & Cuccurullo, C. (2022, September 16). Calculate the normalized citation score metric. https://rdrr.io/cran/bibliometrix/man/normalizeCitationScore.html

Arias-Perez, J., Velez-Ocampo, J., & Cepeda-Cardona, J. (2021). Strategic orientation toward digitalization to improve innovation capability: Why knowledge acquisition and exploitation through external embeddedness matter. Journal of Knowledge Management, 25(5), 1319–1335. https://doi.org/10.1108/JKM-03-2020-0231

Bauer, J. C., & Brown, W. T. (2001). The digital transformation of oral health care. Teledentistry and electronic commerce. Journal of the American Dental Association (1939), 132(2), 204–209. https://doi.org/10.14219/jada.archive.2001.0156

Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital Business Strategy: Toward a Next Generation of Insights. MIS Quarterly, 37(2), 471–482. https://doi.org/10.25300/MISQ/2013/37:2.3

Bradford, S. C. (1934). Sources of information on specific subjects. Engineering, 137, 85–86.

Brynjolfsson, E., & McAfee, A. (2014). The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies. W. W. Norton. https://books.google.com.br/books?id=WiKwAgAAQBAJ

Campbell, C., Sands, S., Ferraro, C., Tsao, H.‑Y., & Mavrommatis, A. (2020). From data to action: How marketers can leverage AI. Business Horizons, 63(2), 227–243. https://doi.org/10.1016/j.bushor.2019.12.002

Chen, K.‑L., Lassen, A., Li, C., & Møller, C. (2022). Exploring the value of IoT data as an enabler of the transformation toward servitization: An action design research approach. European Journal of Information Systems, 1–27. https://doi.org/10.1080/0960085X.2022.2046515

Ching-Hung Lee, Chien-Liang Liu, Amy J.C. Trappey, John P.T. Mo, & Kevin C. Desouza (2021). Understanding digital transformation in advanced manufacturing and engineering: A bibliometric analysis, topic modeling and research trend discovery. Advanced Engineering Informatics, 50, 101428. https://doi.org/10.1016/j.aei.2021.101428

Corsaro, D., & D’Amico, V. (2022). How the digital transformation from COVID-19 affected the relational approaches in B2B. Journal of Business & Industrial Marketing, 37(10), 2095–2115. https://doi.org/10.1108/JBIM-05-2021-0266

Cortez, R. M., & Johnston, W. J. (2020). The Coronavirus crisis in B2B settings: Crisis uniqueness and managerial implications based on social exchange theory. Industrial Marketing Management, 88, 125–135. https://doi.org/10.1016/j.indmarman.2020.05.004

Dethine, B., Enjolras, M., & Monticolo, D. (2020). Digitalization and SMEs’ ExportManagement: Impacts on Resources and Capabilities. Technology Innovation Management Review, 10(4), 18–34. https://doi.org/10.22215/timreview/1344

Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285–296. https://doi.org/10.1016/j.jbusres.2021.04.070

Drydakis, N. (2022). Artificial Intelligence and Reduced SMEs’ Business Risks. A Dynamic Capabilities Analysis During the COVID-19 Pandemic. Information Systems Frontiers, 1–25. https://doi.org/10.1007/s10796-022-10249-6

Elia, S., Giuffrida, M., Mariani, M. M., & Bresciani, S. (2021). Resources and digital export: An RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce. Journal of Business Research, 132, 158–169. https://doi.org/10.1016/j.jbusres.2021.04.010

Endres, H., Helm, R., & Dowling, M. (2020). Linking the types of market knowledge sourcing with sensing capability and revenue growth: Evidence from industrial firms. Industrial Marketing Management, 90, 30–43. https://doi.org/10.1016/j.indmarman.2020.06.004

Ertug, G., Gruber, M., Nyberg, A., & Steensma, H. K. (2018). From the Editors—A Brief Primer on Data Visualization Opportunities in Management Research. Academy of Management Journal, 61(5), 1613–1625. https://doi.org/10.5465/amj.2018.4005

Fitzgerald, M., Kruschwitz, N., Bonnet, D., & Welch, M. (2014). Embracing digital technology: A new strategic imperative. MIT Sloan Management Review, 55(2), 1.

Gao, J., Yao, L., Xiao, X., & Li, P. (2022). Recover From Failure: Examining the Impact of Service Recovery Stages on Relationship Marketing Strategies. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.852306

Ghezzi, A., Cortimiglia, M. N., & Frank, A. G [Alejandro Germán] (2015). Strategy and business model design in dynamic telecommunications industries: A study on Italian mobile network operators. Technological Forecasting and Social Change, 90, 346–354.

Gil-Gomez, H., Guerola-Navarro, V., Oltra-Badenes, R., & Antonio Lozano-Quilis, J. (2020). Customer relationship management: Digital transformation and sustainable business model innovation. Economic Research-Ekonomska Istrazivanja, 33(1), 2733–2750. https://doi.org/10.1080/1331677X.2019.1676283

Gong, C., & Ribiere, V. (2021). Developing a unified definition of digital transformation. Technovation, 102, 102217. https://doi.org/10.1016/j.technovation.2020.102217

Halinen, A., Medlin, C. J., & Törnroos, J.‑Å. (2012). Time and process in business network research. Industrial Marketing Management, 41(2), 215–223. https://doi.org/10.1016/j.indmarman.2012.01.006

Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change. Journal of Management Studies, 58(5), 1159–1197. https://doi.org/10.1111/joms.12639

Homburg, C., & Wielgos, D. M. (2022). The value relevance of digital marketing capabilities to firm performance. Journal of the Academy of Marketing Science, 50(4), 666–688. https://doi.o rg/10.1007/s11747-022-00858-7

Hove-Sibanda, P., Matshidiso, M., & Igwe, P. A. (2021). Supply chain risks, technological and digital challenges facing grocery retailers in South Africa. Journal of Enterprising Communities-People and Places in the Global Economy, 15(2), 228–245. https://doi.org/10.1108/JEC-05-2020-0104

Huang, L., Zhou, M., Lv, J., & Chen, K. (2020). Trends in global research in forest carbon sequestration: A bibliometric analysis. Journal of Cleaner Production, 252, 119908. https://doi.org/10.1016/j.jclepro.2019.119908

Isabel Jimenez-Zarco, A., Antonio Clemente-Almendros, J., Gonzalez-Gonzalez, I., & Aracil-Jorda, J. (2021). Female Micro-Entrepreneurs and Social Networks: Diagnostic Analysis of the Influence of Social-Media Marketing Strategies on Brand Financial Performance. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.630058

Jackson, N. C. (2019). Managing for competency with innovation change in higher education: Examining the pitfalls and pivots of digital transformation. Business Horizons, 62(6), 761–772.

Kademani, B. S., Sagar, A., Surwase, G., & Bhanumurthy, K. (2012). Publication trends in materials science: a global perspective. Scientometrics, 94(3), 1275–1295. https://doi.org/10.1007/s11192-012-0835-1

Kamalaldin, A., Linde, L., Sjodin, D., & Parida, V. (2020). Transforming provider-customer relationships in digital servitization: A relational view on digitalization. Industrial Marketing Management, 89, 306–325. https://doi.org/10.1016/j.indmarman.2020.02.004

Kumar, V., Rajan, B., Venkatesan, R., & Lecinski, J. (2019). Understanding the Role of Artificial Intelligence in Personalized Engagement Marketing. California Management Review, 61(4), 135–155. https://doi.org/10.1177/0008125619859317

Kuzmin, E. A., V. Faminskaya, M., Rodionova, E. A., & Zinatullina, E. R. (2022). Digital EFFECT: Relationship BETWEEN BRAND MEDIA IMAGE AND COMPANY PERFORMANCE. Jurnal Ilmiah Peuradeun, 10(2), 491–508. https://doi.org/10.26811/peuradeun.v10i2.785

La Calle, A. D., Freije, I., Ugarte, J. V., & Larrinaga, M. a. (2020). Measuring the impact of digital capabilities on product-service innovation in Spanish industries. International Journal of Business Environment, 11(3), 254–274.

Li, F. (2020). Leading digital transformation: three emerging approaches for managing the transition. International Journal of Operations & Production Management.

Li, L. (2022). Digital transformation and sustainable performance: The moderating role of market turbulence. Industrial Marketing Management, 104, 28–37. https://doi.org/10.1016/j.indmarman.2022.04.007

Magistretti, S., Pham, C. T. A., & Dell’Era, C. (2021). Enlightening the dynamic capabilities of design thinking in fostering digital transformation. Industrial Marketing Management, 97, 59–70. https://doi.org/10.1016/j.indmarman.2021.06.014

Marcon, E., Marcon, A., Ayala, N. F., Frank, A. G [Alejandro G.], Story, V., Burton, J., Raddats, C., & Zolkiewski, J. (2022). Capabilities supporting digital servitization: A multiactor perspective. Industrial Marketing Management, 103, 97–116. https://doi.org/10.1016/j.indmarman.2022.03.003

Matarazzo, M., Penco, L., Profumo, G., & Quaglia, R. (2021). Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective. Journal of Business Research, 123, 642–656. https://doi.org/10.1016/j.jbusres.2020.10.033

Melovic, B., Jocovic, M., Dabic, M., Vulic, T. B., & Dudic, B. (2020). The impact of digital transformation and digital marketing on the brand promotion, positioning and electronic business in Montenegro. Technology in Society, 63. https://doi.org/10.1016/j.techsoc.2020.101425

Moi, L., & Cabiddu, F. (2021). Leading digital transformation through an Agile Marketing Capability: The case of Spotahome. Journal of Management & Governance, 25(4), 1145–1177. https://doi.org/10.1007/s10997-020-09534-w

Mosch, P., Winkler, C., Eggert, C.‑G., Schumann, J. H., Obermaier, R., & Ulaga, W. (2022). Driving or driven by others? A dynamic perspective on how data-driven start-ups strategize across different network roles in digitalized business networks. Industrial Marketing Management, 102, 381–402. https://doi.org/10.1016/j.indmarman.2022.01.023

Na, C., Chen, X., Li, X., Li, Y., & Wang, X. (2022). Digital Transformation of Value Chains and CSR Performance. Sustainability, 14(16). https://doi.org/10.3390/su141610245

Nambisan, S., Lyytinen, K., Majchrzak, A., & Song, M. (2017). Digital Innovation Management: Reinventing innovation management research in a digital world. MIS Quarterly, 41(1).

Ng, I. C. L., & Wakenshaw, S. Y. L. (2017). The Internet-of-Things: Review and research directions. International Journal of Research in Marketing, 34(1), 3–21.

Nuccio, M., & Bertacchini, E. (2022). Data-driven arts and cultural organizations: Opportunity or chimera? European Planning Studies, 30(9), 1638–1655. https://doi.org/10.1080/09654313.2021.1916443

Payne, E. H. M., Dahl, A. J., & Peltier, J. (2021). Digital servitization value cocreation framework for AI services: A research agenda for digital transformation in financial service ecosystems. Journal of Research in Interactive Marketing, 15(2), 200–222. https://doi.org/10.1108/JRIM-12-2020-0252

Proskurnina, Nadiia, V, Shtal, Tatyana, V, Slavuta, Olena, I, Serogina, D. O., & Bohuslavskyi, V. V. (2021). Omnichannel Strategy of Digital Transformation of Retail Trade Enterprise: From Concept to Implementation. Estudios De Economia Aplicada, 39(6). https://doi.org/10.25115/eea.v39i6.5238

Ragazou, K., Passas, I., & Sklavos, G. (2022). Investigating the Strategic Role of Digital Transformation Path of SMEs in the Era of COVID-19: A Bibliometric Analysis Using R. Sustainability, 14(18). https://doi.org/10.3390/su141811295

Ramantoko, G., Fatimah, L. V., Pratiwi, S. C., & Kinasih, K. (2018). Measuring Digital Capability Maturity: Case of Small-Medium Kampong-Digital Companies in Bandung. Pertanika Journal of Social Science and Humanities, 26, 215–230.

Rapaccini, M., Saccani, N., Kowalkowski, C., Paiola, M., & Adrodegari, F. (2020). Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms. Industrial Marketing Management, 88, 225–237. https://doi.org/10.1016/j.indmarman.2020.05.017

Rêgo, B. S., Jayantilal, S., Ferreira, J. J., & Carayannis, E. G. (2021). Digital Transformation and Strategic Management: a Systematic Review of the Literature. Journal of the Knowledge Economy. Advance online publication. https://doi.org/10.1007/s13132-021-00853-3

Reinartz, W., Wiegand, N., & Imschloss, M. (2019). The impact of digital transformation on the retailing value chain. International Journal of Research in Marketing, 36(3), 350–366. https://doi.org/10.1016/j.ijresmar.2018.12.002

Saarikko, T., Westergren, U. H., & Blomquist, T. (2020). Digital transformation: Five recommendations for the digitally conscious firm. Business Horizons, 63(6), 825–839.

Sanchez, M. A. (2017). Framework to assess organizational readiness for digital transformation. Dimensión Empresarial, 15(2). https://doi.org/10.15665/rde.v15i2.976

Sebastian, I. M., Ross, J. W., Beath, C., Mocker, M., Moloney, K. G., & Fonstad, N. O. (2020). How big old companies navigate digital transformation. In Strategic information management (pp. 133–150). Routledge.

Singh, S., & Bashar, A. (2021). A bibliometric review on the development in e-tourism research. International Hospitality Review. Advance online publication. https://doi.org/10.1108/IHR-03-2021-0015

Taylor, S. A., Hunter, G. L., Zadeh, A. H., Delpechitre, D., & Lim, J. H. (2020). Value propositions in a digitally transformed world. Industrial Marketing Management, 87, 256–263. https://doi.org/10.1016/j.indmarman.2019.10.004

Toth, Z., Sklyar, A., Kowalkowski, C., Sorhammar, D., Tronvoll, B., & Wirths, O. (2022). Tensions in digital servitization through a paradox lens. Industrial Marketing Management, 102, 438–450. https://doi.org/10.1016/j.indmarman.2022.02.010

Tronvoll, B., Sklyar, A., Sorhammar, D., & Kowalkowski, C. (2020). Transformational shifts through digital servitization. Industrial Marketing Management, 89, 293–305. https://doi.org/10.1016/j.indmarman.2020.02.005

Urbach, N., & Röglinger, M. (Eds.). (2019). Digitalization Cases: How Organizations Rethink Their Business for the Digital Age. Springer International Publishing.

Vuta, D. R., Nichifor, E., Chitu, I. B., & Bratucu, G. (2022). Digital Transformation-Top Priority in Difficult Times: The Case Study of Romanian Micro-Enterprises and SMEs. Sustainability, 14(17). https://doi.org/10.3390/su141710741

Wichmann, J. R. K., Wiegand, N., & Reinartz, W. J. (2022). The Platformization of Brands. Journal of Marketing, 86(1), 109–131. https://doi.org/10.1177/00222429211054073

Yu, J., Wang, J., & Moon, T. (2022). Influence of Digital Transformation Capability on Operational Performance. Sustainability, 14(13). https://doi.org/10.3390/su14137909

Downloads

Publicado

18.12.2023

Como Citar

Fernandes, A., & Gabriel, M. L. D. S. (2023). O que é transformação digital no Marketing? Uma análise bibliométrica e cienciométrica de um tema em evolução. ReMark - Revista Brasileira De Marketing, 22(4), 1336–1420. https://doi.org/10.5585/remark.v22i4.23979

Edição

Seção

Special Issue: Applications of neurosciences to the marketing field