Logística reversa e os provedores de serviço logístico: análise e contextualização através de mapeamento de rede

Alexandre Marcelo Gutierrez de Almeida; Mauro Vivaldini

doi:10.5585/iptec.v11i1.24618

Autores

Alexandre Marcelo Gutierrez de Almeida Universidade Paulista - UNIP https://orcid.org/0009-0006-1884-6882
Mauro Vivaldini Universidade Paulista - UNIP https://orcid.org/0000-0002-3342-4681

DOI:

https://doi.org/10.5585/iptec.v11i1.24618

Palavras-chave:

Provedores de Serviço Logístico, Logística Reversa, Cadeia de Suprimentos

Resumo

A percepção da importância dos Provedores de Serviços Logísticos (PSL) na operação de Logística Reversa (LR) tem aumentado devido ao incremento do fluxo de produtos retornados para as indústrias e, principalmente, das vendas advindas do comércio eletrônico. Desta forma, é intenção deste estudo apresentar e analisar a rede PSL que atua com LR no Brasil. Através de uma pesquisa exploratória e descritiva, combinada com a metodologia de análise de rede, o estudo revela como é constituída a rede de PSL que atuam com LR no Brasil. A visão estabelecida pela análise fornece aos gestores de empresa a relação existente entre os PSL e os segmentos de negócios que operam com processos reversos. Isto permite entender como articular operações otimizando a rede de negócio nesta área. Este estudo é um dos primeiros no Brasil a fazer este mapeamento, oferecendo à academia e às empresas o conhecimento a respeito da rede de LR.

Downloads

Não há dados estatísticos.

Biografia do Autor

Alexandre Marcelo Gutierrez de Almeida, Universidade Paulista - UNIP

Mestre em Administração pela Universidade Paulista - UNIP

Mauro Vivaldini, Universidade Paulista - UNIP

Professor do Programa de Pós-Graduação em Administração da Universidade Paulista - Unip

Referências

Acosta, B., Wegner, D., & Padula, A. (2009). Logística reversa como mecanismo para redução do impacto ambiental originado pelo lixo informático. Revista Eletrônica de Ciência Administrativa, 7(1), 1-12. https://doi.org/10.5329/RECADM.20080701002

Agrawal, A., & Choudhary, V. (2014). Reverse Logistics: Performance measures and their effect in products lifecycle. International Journal Of Core Engineering & Management (IJCEM), 1(2), 14-22.

Alkhatib, S.F., Darlington, R., & Nguyen, T. T. (2015). Logistics Service Providers (LSPs) evaluation and selection: Literature review and framework development, Strategic Outsourcing: An International Journal, 8(1), 102-134. https://doi.org/10.1108/SO-12-2014-0028

Almeida, A. M. G. de (2021). Logística reversa e prestadores de serviço logístico: uma análise e contextualização através do mapeamento de rede [Dissertação de Mestrado, Universidade Paulista – UNIP].

Associação Brasileira Dos Operadores Logísticos – ABOL. (2018). Perfil Técnico dos Operadores Logísticos no Brasil.

Associação Brasileira Dos Operadores Logísticos – ABOL. (2020). Perfil dos Operadores Logísticos no Brasil.

Borgatti, S.P., Everett, M.G. and Freeman, L.C. (2002). Ucinet for Windows: Software for Social Network Analysis. Analytic Technologies. https://sites.google.com/site/ucinetsoftware/home

Bouzon, M., Govindan, K., & Rodriguez, C. M. T. (2018). Evaluating barriers for reverse logistics implementation under a multiple stakeholders’ perspective analysis using grey decision making approach. Resources, Conservation and Recycling, 128, 315-335.

Butzer, S., Schotz, S., Petroschke, M., & Steinhilper, R. (2017). Development of a performance measurement system for international reverse supply chains. Procedia Cirp, 61, 251-256.

Centobelli, P., Cerchione, R., & Esposito, E. (2020). Pursuing supply chain sustainable development goals through the adoption of green practices and enabling technologies: A cross-country analysis of LSPs, Technological Forecasting and Social Change, 153, 119920. https://doi.org/10.1016/j.techfore.2020.119920.

Chen, L., Duan, D., Mishra, A.R., & Alrasheedi, M. (2022). Sustainable third-party reverse logistics provider selection to promote circular economy using new uncertain interval-valued intuitionistic fuzzy-projection model, Journal of Enterprise Information Management, 35(4/5), 955-987. https://doi.org/10.1108/JEIM-02-2021-0066

Ding, Y., Jin, M., Li, S., & Feng, D. (2020). Smart logistics based on the internet of things technology: an overview, International Journal of Logistics Research and Applications 24(4), 323-345.

Evangelista, P., Santoro, L., & Thomas, A. (2018). Environmental Sustainability in Third-Party Logistics Service Providers: A Systematic Literature Review from 2000-2016. Sustainability 10, 1627. https://doi.org/10.3390/su10051627.

Gaudenzi, B., Confente, I. & Russo, I. (2021). Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach. The TQM Journal, 33(1), 125-140. https://doi.org/10.1108/TQM-04-2020-0088

Govindan, K., & Bouzon, M. (2018). From a literature review to a multi-perspective framework for reverse logistics barriers and drivers, Journal of Cleaner Production, 187, 318-337. https://doi.org/10.1016/j.jclepro.2018.03.040.

Guarnieri, P., Cerqueira-Streit, J. A, & Batista, L. C. (2020). Reverse logistics and the sectoral agreement of packaging industry in Brazil towards a transition to a circular economy. Resources, Conservation & Recycling, 153.

Guimaraes, D. S., Jr., Sant’anna, C. H. M., Soares, E. J. O., Melo, F.J.C., & Medeiros, D. (2020). Measurement of logistics service quality of e-commerce, I. J. Logistics Systems and Management, 37(1), 1-17.

Jalil, E. E. A. Costumer Satisfaction and Reverse Logistic in E-commerce: The Case of Klang Valley. (2019). Proceedings of the 9th International Conference on Operations and Supply Chain Management.

Knemeyer, A.M., & Murphy, P.R. (2004), Evaluating the Performance of Third-Party Logistics Arrangements: A Relationship Marketing Perspective. Journal of Supply Chain Management, 40, 35-51. https://doi.org/10.1111/j.1745-493X.2004.tb00254.x.

Krumwiede, D. W., & Sheu, C. (2002). A model for reverse logistics entry by third-party providers, Omega, 30(5), 325-333. https://doi.org/10.1016/S0305-0483(02)00049-X.

Langley, C. J. (2020). 24th Annual Third-Party Logistics Study: The State of Logistics Outsourcing. https://www.infosysbpm.com/portland/resources/documents/third-party-logistics-study.pdf.

Langley, C.J., & Thompson, T. (2021). Sustainability, ESG, and 3PL-customer relationships. Supply Chain Quartely (CSCMP’s).

Lei n.º 12.305, de 2 de agosto de 2010 (2010, 2 de agosto). Institui a Política Nacional de Resíduos Sólidos; altera a Lei nº 9.605, de 12 de fevereiro de 1998; e dá outras providências. Presidência da República. https://www.planalto.gov.br/ccivil_03/_ato2007-2010/2010/lei/l12305.htm

Leite, P. R., & Brito, E. P. Z. (2005). Logística Reversa de produtos não-consumidos: uma descrição das práticas das empresas atuando no Brasil. Simpoi.

Li, Y., Kannan, D., Garg, K, Gupta, S., Gandhi, K., & Jha, P. (2018). Business orientation policy and process analysis evaluation for establishing third party. Journal of Cleaner Production, 182, 1033-1047.

Lieb, R. C., & Lieb, K. J. (2016). 3PL CEO Perspectives on the Current Status and Future Prospects of the Third-party Logistics Industry in North America: The 2014 Survey. Transportation Journal, 55(1), 78-92.

Liu, W., Wei, W., Yan, X., Dong, D., Chen, Z. (2020). Sustainability risk management in a smart logistics ecological chain: An evaluation framework based on social network analysis, Journal of Cleaner Production, 276, 124189. https://doi.org/10.1016/j.jclepro.2020.124189.

Melkonyan, A., Gruchmann, T., Lohmar, F., Kamath, V., & Spinler, S., (2020). Sustainability assessment of last-mile logistics and distribution strategies: The case of local food networks, International Journal of Production Economics, 228. https://doi.org/10.1016/j.ijpe.2020.107746.

Nilsson, M, Chisholm, E., Griggs, D., Howden-Chapman, P., McCollum, D., Messerli, P., Neumann, B., Stevance, A. S., Visbeck, M. & Staford-Smith, M. (2018). Mapping interaction between the sustainable development goals: lessons learned and ways forward. Sustainability Science, 13, 1489-1503. https://doi.org/10.1007/s11625-018-0604-z.

Pilati, F., Zennaro, I., Battini D., & Persona, A. (2020). The Sustainable Parcel Delivery (SPD) Problem: Economic and Environmental Considerations for 3PLs, IEEE Access, 8, 71880-71892. https://doi.org/10.1109/ACCESS.2020.2987380.

Premkumar, P., Gopinath, S., & Mateen A. (2020). Trends in third party logistics – the past, the present & the future, International Journal of Logistics Research and Applications. https://doi.org/10.1080/13675567.2020.1782863.

Ren, S., Choi, T-M., Lee, K-M, & Lin, L. (2020). Intelligent service capacity allocation for cross-border-E-commerce related third-party-forwarding logistics operations: A deep learning approach, Transportation Research Part E: Logistics and Transportation Review, 134. https://doi.org/10.1016/j.tre.2019.101834.

Ros-McDonnell, L., de-la-Fuente-Aragón, M. V., Ros-McDonnell, D., & Cardós, M. (2018). Analysis of freight distribution flows in an urban functional area, Cities, 79. https://doi.org/10.1016/j.cities.2018.03.005.

Sacomano, M., Neto, Matui, P. C., Candido, S. E. A., & Amaral, R. M. (2016). Relational structure in the global automotive industry: groups, networks and fields. Review of Business Management, 18(62), 505-524.

Salles, C. (2021). Immediacy and Its Hidden Infrastructure: When Amazon Extends Its Delivery Times During the Covid-19 Pandemic. Img Journal, 2(3), 380-395. https://doi.org/10.6092/issn.2724-2463/12265

Sasikumar, P., & Kannan, G. (2008). Issues in reverse supply chains, part I: end‐of‐life product recovery and inventory management–an overview. International Journal of Sustainable Engineering, 3(1), 154-172.

Senthil, M., R. Ruthramathi, R., & Gayathri N. (2020). Technology Embracing by 3PL Service Providers in India: Tuticorin Port Trust A Case Study. International journal of scientific & technology research, 9(3).

Shou, Y., Shao, J. & Chen, A. (2017). Relational resources and performance of Chinese third-party logistics providers: The mediating role of innovation capability, International Journal of Physical Distribution & Logistics Management, 47(9), 864-883. https://doi.org/10.1108/IJPDLM-09-2016-0271.

Solakivi, T., Ojala, L., Lorentz, H., Töyli, J., & Laari, S. (2018). Estimating the size of the national logistics market A method to include both market-based demand and in-house services. International Journal of Physical Distribution & Logistics Management, 48(5), 488-503. https://doi.org/10.1108/IJPDLM-01-2018-0032.

Tang, C.S. & Veelenturf, L.P. (2019). The strategic role of logistics in the Industry 4.0 era, Transportation Research Part E: Logistics and Transportation Review, 129, 1-11, https://doi.org/10.1016/j.tre.2019.06.004.

Vivaldini, M. (2021a). Blockchain platforms in supply chains, Journal of Enterprise Information Management, 34(6), 1769-1797. https://doi.org/10.1108/JEIM-12-2019-0416.

Vivaldini, M. (2021b). Blockchain in operations for food service distribution: steps before implementation, I. J. of Logistics Management, 32(3), 995-1029. https://doi.org/10.1108/IJLM-07-2020-0299.

Wang, C.-N., Dang, T.-T., & Nguyen, N.-A.-T. (2021). Outsourcing Reverse Logistics for E-Commerce Retailers: A Two-Stage Fuzzy Optimization Approach. Axioms, 10(34). https://doi.org/10.3390/axioms10010034

Wei, L., Ma, Z. & Liu, N. (2021). Design of reverse logistics system for B2C e-commerce based on management logic of internet of things, Int. J. Shipping and Transport Logistics, 13(5), 484-497.

Zhang, J., Onal, S., Das, R., Helminsky, A. & Das, S. (2019). Fulfilment time performance of online retailers – an empirical analysis, International Journal of Retail & Distribution Management, 47(5), 493-510. https://doi.org/10.1108/IJRDM-10-2017-0237.