Innovación horizontal y organización ambidiestra: un nuevo modelo de innovación aplicado en una empresa de una industria madura
DOI:
https://doi.org/10.5585/iji.v9i3.19012Palabras clave:
Innovación horizontal, Innovación incremental, Innovación radical, Sistemas de sugerencia, Medios internos de innovación, Organización ambidiestra.Resumen
Objetivo del estudio: Analizar como la Innovación Horizontal permite a una empresa producir innovaciones radicales e incrementales, volviéndose ambidiestra
Metodología/enfoque: La investigación es un estudio de caso en una empresa brasileña madura que pone en práctica la innovación horizontal basada en su Sistema de Sugerencias de Empleados (SSE). Se realizaron un total de 18 entrevistas, incluyendo: los 4 directores y los 10 gerentes de la organización, además de 2 coordinadores y 2 investigadores.
Originalidad / Relevancia: El documento crea y define el concepto de Innovación Horizontal: un tipo de innovación que se origina en todos los empleados, generalmente derivada de un SSE. El estudio muestra, basado en las operaciones continuas de SSE, como una empresa puede lograr ambidestreza y producir sistemáticamente productos y procesos incrementales y radicales.
Resultados principales: SSE produce tanto innovaciones radicales como innovaciones incrementales, aunque estas últimas ocurren con mayor frecuencia y conducen a innovaciones horizontales. La búsqueda sistemática de innovaciones horizontales allana el camino para que una empresa se convierta en ambidiestra promoviendo con la misma competencia estos dos tipos de innovación.
Aportes teóricos/metodológicos: El estudio contribuye al debate que defiende la viabilidad de la ambidestreza innovadora y a nuevas percepciones que aclaren cómo una cultura que estimula la ambidestreza puede influir en el comportamiento ambidiestro de los empleados a través de la innovación horizontal.
Implicaciones prácticas: Se propone y describe un nuevo tipo de innovación, reforzando el valor del Sistema de Sugerencias del Empleado como herramienta de gestión relevante. El caso permite comparaciones y contrastes con casos de evaluación comparativa de mejores practices.
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