Gestão da força de trabalho e planejamento de férias: um estudo de caso em agências bancárias

Marco Antonio Bonelli Junior; André Luiz Barbosa Lima; Alexandre Xavier Martins

doi:10.5585/exactaep.v19n1.14507

Authors

Marco Antonio Bonelli Junior Universidade Estadual de Campinas https://orcid.org/0000-0003-4182-5685
André Luiz Barbosa Lima Universidade Federal de Ouro Preto https://orcid.org/0000-0003-1369-637X
Alexandre Xavier Martins Universidade Federal de Ouro Preto. https://orcid.org/0000-0001-6488-6881

DOI:

https://doi.org/10.5585/exactaep.v19n1.14507

Keywords:

Workforce allocation, Vacation planning, Optimization

Abstract

The problem of vacation and workforce allocation has been a broad field for conducting research in management and operational research. However, even though it is a common and well-known problem, finding good solutions is usually a difficult task given its combinatorial feature, making it even more difficult to find the optimal solution in order to minimize costs, tailor planning to workers' preferences, distribute shifts equally and meet the constraints of labor. This paper addresses the vacation and workforce allocation problem considering a banking sector scenario, developing a solution approach based on heuristic procedures and mixed integer linear programming. As a result, the proposed approach was able to generate a coverage and allocation matrix for workers and identify shortcomings in the company's vacation coverage capacity.

Downloads

Download data is not yet available.

Author Biographies

Marco Antonio Bonelli Junior, Universidade Estadual de Campinas

Formação em Engenharia de Produção pela Universidade Federal de Ouro Preto e atualmente mestrando em Engenharia de Produção e Manufatura pela Universidade Estadual de Campinas. Possui experiêcia em docência pela Universidade Federal de Ouro Preto e pela Universidade Virtual do Estado de São Paulo.

André Luiz Barbosa Lima, Universidade Federal de Ouro Preto

Graduando em Engenharia de Produção no Instituto de Ciências Exatas e Aplicadas da Universidade Federal de Ouro Preto.

Alexandre Xavier Martins, Universidade Federal de Ouro Preto.

Possui graduação em Engenharia de Produção pela Universidade Federal de Ouro Preto(2003), mestrado em Engenharia de Produção pela Universidade Federal de Minas Gerais(2005), doutorado em Engenharia Elétrica pela Universidade Federal de Minas Gerais(2011) e pós-doutorado pela Université de Tecnologie de Troyes(2017). Atualmente é Professor Adjunto IV da Universidade Federal de Ouro Preto, Revisor de periódico da Computers & Operations Research e Revisor de periódico da INFOCOMP (UFLA. Impresso). Tem experiência na área de Engenharia de Produção, com ênfase em Pesquisa Operacional. Atuando principalmente nos seguintes temas:Árvore Geradora, Grafos, Otimização Combinatória, Programação Matemática, Heurísticas.

References

Arenales, M., Morabito, R., Armentano, V., & Yanasse, H. (2015). Pesquisa operacional: para cursos de engenharia. Elsevier Brasil

Bard, J. F., Binici, C., & desilva, A. H. (2003). Staff scheduling at the United States postal service. Computers & Operations Research, 30(5), 745-771.

Bhulai, S., Koole, G., & Pot, A. (2008). Simple methods for shift scheduling in multiskill call centers. Manufacturing & Service Operations Management, 10(3), 411-420.

Brucker, P., Qu, R., & Burke, E. (2011). Personnel scheduling: Models and complexity. European Journal of Operational Research, 210(3), 467-473.

Bruecker, P., Van den Bergh, J., Beliën, J., & Demeulemeester, E. (2015). Workforce planning incorporating skills: State of the art. European Journal of Operational Research, 243(1), 1-16.

Burke, E. K., De Causmaecker, P., Berghe, G. V., & Van Landeghem, H. (2004). The state of the art of nurse rostering. Journal of scheduling, 7(6), 441-499.

Costa, M. C., Jarray, F., & Picouleau, C. (2006). An acyclic days-off scheduling problem. 4OR, 4(1), 73-85.

Dantzig, G. B. (1954). Letter to the editor – A comment on Edie's “Traffic delays at toll booths”. Journal of the Operations Research Society of America, 2(3), 339-341.

Edie, L. C. (1954). Traffic delays at toll booths. Journal of the operations research society of America, 2(2), 107-138.

Ernst, A. T., Jiang, H., Krishnamoorthy, M., Owens, B., & Sier, D. (2004). An annotated bibliography of personnel scheduling and rostering. Annals of Operations Research, 127(1-4), 21-144.

Ernst, A. T., Jiang, H., Krishnamoorthy, M., & Sier, D. (2004). Staff scheduling and rostering: A review of applications, methods and models. European journal of operational research, 153(1), 3-27.

Kohl, N., & Karisch, S. E. (2004). Airline crew rostering: Problem types, modeling, and optimization. Annals of Operations Research, 127(1-4), 223-257.

Sadeghi-Dastaki, M., & Afrazeh, A. (2018). A two-stage skilled manpower planning model with demand uncertainty. International Journal of Intelligent Computing and Cybernetics, 11(4), 526-551.

Solos, I. P., Tassopoulos, I. X., & Beligiannis, G. N. (2016). Optimizing shift scheduling for tank trucks using an effective stochastic variable neighbourhood approach. Int. J. Artif. Intell, 14(1), 1-26.

Van den Bergh, J., Beliën, J., De Bruecker, P., Demeulemeester, E., & De Boeck, L. (2013). Personnel scheduling: A literature review. European journal of operational research, 226(3), 367-385.