Implementation of the Management System - A Case Study

Abstract

This paper aims to analyze the results obtained in the process of ERP management system implementation comparing the literature on the subject and the opinion of those who use the new system in the company. Thus, it discusses the implementation of ERP (Enterprise Resource Planning) Enterprise Management software, in the case studied. Through the case study carried out before the implementation and with the collection of data obtained after this implantation, it was possible to compare the effects defined by the theory with what occurred in the business reality. It stands out with a hundred percent acceptance of the item It allows greater integrity of the information as the most accepted, in contrast the item Reduced costs was the least accepted, with fifty percent. In this way, it is observed that the effects foreseen in the literature of the subject did not materialize integrally because it is a family business with restrictions to changes, with some difficulties of adaptation to processes due to the lack of defined organizational structure and the continuity of use of the previous system.