Lições aprendidas na implementação de ERP na modalidade SAAS: na perspectiva da equipe de projeto multilocalizada e stakeholders

Roberto Carlos Castro de Ponte; Andressa Carolina Pessoa Lopes; Isabel Cristina Scafuto

doi:10.5585/iptec.v9i1.18698

Authors

Roberto Carlos Castro de Ponte Universidade Nove de Julho – UNINOVE https://orcid.org/0000-0001-7239-3040
Andressa Carolina Pessoa Lopes Universidade Nove de Julho – UNINOVE https://orcid.org/0000-0003-4148-5940
Isabel Cristina Scafuto Universidade Nove de Julho – UNINOVE https://orcid.org/0000-0002-6788-3325

DOI:

https://doi.org/10.5585/iptec.v9i1.18698

Keywords:

ERP, SAAS, Multilocation team, Stakeholders, Lessons learned.

Abstract

The growing increase in Internet bandwidth and the rapid changes in business needs, is leading organizations to adopt information systems infrastructures that are economical and flexible. The purpose of this report is to present, from the perspective of the multilocalized project team and stakeholders, a model that was developed through lessons learned, which will mitigate the challenges in implementing cloud Enterprise Resource Planning (ERP), in the SaaS - Software as a Service model. To achieve the proposed objective, data were collected from the project documentation, in addition to the direct participation of one of the authors. The results present an ERP implementation model with practical solutions to mitigate the challenges of: changing processes in the implementation of ERP; functional team availability for participation during validation and redesign of the organization's business processes; stakeholders availability to validate software improvement updates; multi-localized teams management. The report contribution is, through lessons learned, to provide a model for companies that work with systems implementation.

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Author Biographies

Roberto Carlos Castro de Ponte, Universidade Nove de Julho – UNINOVE

Mestre em Administração

Andressa Carolina Pessoa Lopes, Universidade Nove de Julho – UNINOVE

Mestre em Administração

Isabel Cristina Scafuto, Universidade Nove de Julho – UNINOVE

Doutora em Administração

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