Communication Management and Knowledge Management in complex projects: a literature review

Jeniffer de Nadae; Marly Monteiro Carvalho

doi:10.5585/gep.v10i1.10910

Autores

Jeniffer de Nadae Escola Politécnica da Universidade de São Paulo Universidade Federal do Cariri
Marly Monteiro Carvalho Escola Politécnica da Universidade de São Paulo

DOI:

https://doi.org/10.5585/gep.v10i1.10910

Palavras-chave:

Communication. Knowledge, Complex, Project, Bibliometric Analysis

Resumo

The complexity of projects can intensify the role of communication and team knowledge due to the increased need for coordination and decision-making. Thus, the objective of this work is to analyze publications on communication and knowledge in complex projects, through a systematic literature review and bibliometrics. For the systematic review of the literature, articles using the terms communication * and complex * and project * and knowledge “were searched in the Scopus and Web of Science databases, allowing to analyze the principal authors on the theme, research tendencies and gaps in the literature that will enable the development of future research that will contribute to the issue. It is noteworthy that the literature encompasses studies on communication management in project teams, more precisely on the storage and sharing of knowledge in IT, health, physics, chemistry and construction projects, among others. Few studies focus on complex projects, mainly analyzing the two topics together. Communication management and knowledge management in complex projects, which according to the theory are projects with difficult understanding and prediction, with complex information, many involved, with interdependence between projects, among other properties that differ from projects, complex projects already presents diverse challenges which include problems with communication and knowledge management. Thus, based on the articles investigated few studies relate to communication management and knowledge management in projects. Individually the themes are studied by several authors, as presented in the tables and analyzes of this study. This paper contributes to a better understanding of the knowledge management and communication management in complex projects, as well as this research can pave the way for a better academic understanding of the mechanisms underlying the barriers and resistance to the knowledge and communications in complex projects and of better ways to address and reduce these barriers.

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