Sistemas de Indicadores de Desempenho em Projetos

Julia Garaldi Borges; Marly Monteiro de Carvalho

doi:10.5585/gep.v2i1.39

Authors

Julia Garaldi Borges Universidade de São Paulo - USP, São Paulo
Marly Monteiro de Carvalho Universidade de São Paulo - USP, São Paulo

DOI:

https://doi.org/10.5585/gep.v2i1.39

Keywords:

Project Management, Performance appraisal (Project), Managerial information system (Indicators, Project)

Abstract

This study aims to propose a project performance indicators system, based on the analysis of theproject success criteria´s importance. The research took place in a company whose businessincludes engineering and infrastructure integrated solutions in various industrial sectors, based onaction-research method. Multiple sources of evidence were used, such as analysis of the currentsystem of indicators of the company, analysis of projects in the databases and interviews withrepresentatives of the project office and project managers. The results show the lack of causal logicstructure of the performance measure system and a lack customization according to the type ofproject and stakeholders. A new performance measure system was proposed to the studiedorganization, whose pilot project is flexible enough to cater to the contingency theory thatdifferentiates indicators for each type of project and stakeholders.

Author Biographies

Julia Garaldi Borges, Universidade de São Paulo - USP, São Paulo

Aluna de graduação pela escola Politécnica pela Universidade de São Paulo.

Marly Monteiro de Carvalho, Universidade de São Paulo - USP, São Paulo

Pós-doutoramento em Engenharia Gestional pelo Politécnico de Milão (Itália).É professora associada da Escola Politécnica da USP, atuando na graduação e pós-graduação do Departamento de Engenharia de Produção, desde 1992. É vice-coordenadora de pesquisa da Escola Politécnica.

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