Gestão do conhecimento em escritórios de gerenciamento de projetos: diagnóstico e definição de estratégias para um instituto de pesquisa privado

Camila Pauli; Denilson Sell

doi:10.5585/gep.v10i3.14413

Authors

Camila Pauli Universidade do Estado de Santa Catarina (UDESC) https://orcid.org/0000-0002-1278-7563
Denilson Sell Universidade do Estado de Santa Catarina - UDESC https://orcid.org/0000-0003-2014-9446

DOI:

https://doi.org/10.5585/gep.v10i3.14413

Keywords:

Knowledge Management, Project Management, Project Management Office (PMO).

Abstract

Effective Knowledge Management (KM) practices have provided improvements in project performance. Literature indicates that Project Management Office (PMO) has an important role to play in reducing the barriers that hamper the transfer of knowledge among projects. However, there are still few studies that relate KM practices in project offices. As an attempt to fulfil this research gap, the present paper aims to analyze knowledge management practices applied by a PMO belonging to a private institution of science, technology and innovation. Through a case study, a questionnaire based on the Asian Productivity Organization (APO) KM model was applied with project managers to diagnose the current stage of maturity in KM, in addition to semi-structured interviews with a view to identifying current initiatives and opportunities for improvement in the KM strategy of that institution. The main results indicate that the organization is in an initial stage of maturity in KM and it is concluded that in order to reach higher levels of maturity and to act more assertively in supporting the projects, the PMO needs to act more effectively in the knowledge transfer among projects. The study indicates a set of KM practices that can be applied in different project offices.

Author Biographies

Camila Pauli, Universidade do Estado de Santa Catarina (UDESC)

Mestre, Universidade Estadual de Santa Catarina – UDESC. Florianópolis, Santa Catarina – Brasil

Denilson Sell, Universidade do Estado de Santa Catarina - UDESC

Doutor em Engenharia de Produção pela Universidade Federal de Santa Catarina

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