Framework para implementação da ABNT NBR ISO 9001 utilizando princípios e ferramentas Lean Six Sigma

Mateus Trevisan; Marlon Soliman

doi:10.5585/2023.22527

Autores

Mateus Trevisan Universidade Federal de Santa Maria (UFSM) - Curso de Engenharia de Produção / Santa Maria (RS) https://orcid.org/0000-0002-8497-013X
Marlon Soliman Universidade Federal de Santa Maria - Departamento de Engenharia de Produção e Sistemas / Santa Maria (RS) https://orcid.org/0000-0001-8084-6716

DOI:

https://doi.org/10.5585/2023.22527

Palavras-chave:

Produção enxuta, Seis Sigma, ABNT NBR ISO 9001

Resumo

Na busca da qualidade e melhoria contínua, muitas organizações buscam certificar seus sistemas de gestão conforme a ABNT NBR ISO 9001:2015. No entanto, essa norma não faz prescrições sobre como os requisitos podem ser atingidos, o que implica em potenciais desperdícios na implantação. Assim, este estudo teve por objetivo propor um framework para implantação da norma ABNT NBR ISO 9001:2015, integrando princípios e práticas do Lean Six Sigma. A pesquisa foi subdividida em quatro etapas, onde inicialmente buscou-se explorar a literatura sobre o tema. Após, um levantamento das principais ferramentas Lean Six Sigma foi realizado, para então proceder-se com o cruzamento das ferramentas com os requisitos da norma. Por fim, a proposta foi apresentada e validada por um grupo de especialistas. Espera-se, como resultado, auxiliar gestores e tomadores de decisão a implantar a norma ISO 9001de maneira efetiva e eficaz, direcionando o trabalho a ser feito e reduzindo os desperdícios.

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Biografia do Autor

Mateus Trevisan, Universidade Federal de Santa Maria (UFSM) - Curso de Engenharia de Produção / Santa Maria (RS)

Acadêmico de Engenharia de Produção pela Universidade Federal de Santa Maria - UFSM (2017). Estagiário no Sistema de Gestão de Laboratórios do Centro de Tecnologia - SGLab CT.

Marlon Soliman, Universidade Federal de Santa Maria - Departamento de Engenharia de Produção e Sistemas / Santa Maria (RS)

Doutor em Engenharia de Produção pela Universidade Federal do Rio Grande do Sul (2018), Mestre em Engenharia de Produção pela Universidade Federal de Santa Maria (2014), e Engenheiro Químico pela Universidade Federal de Santa Maria (2013). Tem experiência na área de Engenharia de Produção, com ênfase em Produção Enxuta (Lean), Business Process Management (BPM), Gerenciamento de Projetos, Logística, Engenharia Econômica, Avaliação de Desempenho Organizacional e Competitividade. Atualmente, é Professor Adjunto do Departamento de Engenharia de Produção e Sistemas da Universidade Federal de Santa Maria (UFSM).

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