A. A. da Silva and S. L. Lepsch, “Operational Level Participation in the Development Process of Strategies<Br>Http://Dx.Doi.Org/10.5585/Riae.V10i1.1707”, Rev. Ibero-Am. de Est. - RIAE, vol. 10, no. 1, pp. 170–194, Jun. 2011.