Boaventura, Patricia Silva Monteiro, e Eliane Pereira Zamith Brito. “Leveraging Highly Relational Service Performance Through The Participation of Empowered Customer”. ReMark - Revista Brasileira De Marketing, vol. 17, nº 3, maio de 2018, p. 314-28, doi:10.5585/remark.v17i3.3483.