BOAVENTURA, Patricia Silva Monteiro; BRITO, Eliane Pereira Zamith. Leveraging Highly Relational Service Performance Through The Participation of Empowered Customer. ReMark - Revista Brasileira de Marketing, [S. l.], v. 17, n. 3, p. 314–328, 2018. DOI: 10.5585/remark.v17i3.3483. Disponível em: https://uninove.emnuvens.com.br/remark/article/view/12222. Acesso em: 9 nov. 2024.