MANGINI, Eduardo Roque; URDAN, André Torres; SANTOS, Ariane. From Quality in Services to Loyalty: Theoretical Perspective of Consumer Behavior. ReMark - Revista Brasileira de Marketing, [S. l.], v. 16, n. 2, p. 207–217, 2017. DOI: 10.5585/remark.v16i2.3463. Disponível em: https://uninove.emnuvens.com.br/remark/article/view/12177. Acesso em: 19 sep. 2024.