AMARAL, Nicoli Wanderley; MOTA, Marcio de Oliveira; DE FREITAS, Ana Augusta Ferreira; JUNIOR, Sergio Botelho. Innovation Perception in the Services Context and its Influences on Customer Satisfaction and Loyalty. ReMark - Revista Brasileira de Marketing, [S. l.], v. 12, n. 1, p. 26–50, 2013. DOI: 10.5585/remark.v12i1.2482. Disponível em: https://uninove.emnuvens.com.br/remark/article/view/11970. Acesso em: 9 nov. 2024.