Almeida, V.M.C. de et al. 2014. Propensity Customer the Proposition of Lawsuits: Development and test of Predictive Model for the Electricity Sector. ReMark - Revista Brasileira de Marketing. 13, 5 (Nov. 2014), 01–18. DOI:https://doi.org/10.5585/remark.v13i5.2583.